CUSTOMERS
WHERE IS MY CAR?
Find out Here
WHEN CAN I PICK MY VEHICLE UP?
We are open and available 24/7, 363. We are closed on Thanksgiving and Christmas. After hours and holiday appointments may be required and may be subject to an additional charge.
WHAT ARE MY IMPOUND FEES?
These are our rates:
| Tempe | $120.00 For Impound | $15.00 A Day For Storage |
| Scottsdale | $125.00 For Impound | $15.00 A Day For Storage |
| Phoenix | $105.00 For Impound | $12.00 A Day For Storage |
| Glendale | $135.00 For Impound | $20.00 A Day For Storage |
| All Other Cities | $200.00 For Impound | $20.00 A Day For Storage |
*After Hours Gate Fees apply after business hours of Monday – Friday from 8:00am – 5:00pm.
DO YOU ACCEPT CHECKS?
No we do not.
DO YOU ACCEPT CREDIT CARDS?
We accept Visa and MasterCard. You must have a matching government issued photo ID.
DO YOU ACCEPT A CREDIT CARD IN SOMEONE ELSE’S NAME?
No we do not. Your credit card must match your government issued photo ID.
DO YOU OFFER DISCOUNTS?
No we do not. The impound fees are set by the city in which the vehicle was towed.
WHAT IF MY CAR NEEDS TO BE TOWED ON A FLATBED OR IS ALL-WHEEL DRIVE?
If your car requires it, we would use dollies to lift all of the wheels off of the ground. See the below video demonstrating this.
**Insert video**
**Please note that this video is for demonstration purposes only and we never traveled on any roads. Had we done so, the vehicle would have been strapped down.
WHAT IF MY PARKING BRAKE WAS ON?
We are equipped with all of the latest, modern tools of the trade to safely tow your vehicle.
WHAT IF I WASN'T PARKED THERE VERY LONG?
Unfortunately there is no grace period on parking violations.
I HAVE BEEN PARKING THERE FOR WEEKS. WHY WAS I TOWED?
Just like the police cannot catch every offender, we cannot tow every vehicle in violation every night.
PROPERTY MANAGERS
I NEED A CAR TOWED FROM MY COMMUNITY/SPACE. WHAT DO I DO?
Give us a call at (480) 407-6650. We have dispatchers available 24/7 to assist you.
WHAT IF THERE IS AN ABANDONED VEHICLE ON MY PROPERTY?
We can remove the vehicle with a signed Removal Authorization.
IS THERE A SERVICE FEE?
No. Our services are at no cost to property owners or managers.
WHAT AREA DO YOU SERVICE?
We service the greater Phoenix area.
DO YOU PROVIDE PHOTOS OF EACH VEHICLE TOWED?
Yes. You can view them online under your account portal.
Get Reliable Towing Services
If you’re having problems with abandoned, illegally-parked, or trespassing vehicles on your private property, call Zip Tow immediately. We provide a wide variety of professional towing services to businesses in Arizona. We work closely with you to ensure that every parking issue you have gets solved efficiently.